Boek Sociale gemeenten

voorkantOp deze pagina kun je het boek “Sociale gemeenten, de kracht van nieuwe media”, integraal downloaden of per hoofdstuk.

Download hier de pdf van het hele boek Sociale gemeenten (18 MB)

Hoofdstuk indeling

Voorwoord – Annemarie Jorritsma
Inleiding – David Kok
Beschouwing: innovatie en sociaal kapitaal – vooruitgang door buiten gebaande kaders te treden – Tony Bosma

1: Onderzoeken

Gemeenten: breng sociale media de hobby voorbij – Ewoud de Voogd & David Kok
Op zoek naar de rol van de raadsgriffie – Simone van den Hurk & David Kok
Sociale media in de United Kingdom – David Kok
What’s happening online? – 2013 – Ruigrok netpanel

Niet in het boek opgenomen: hoofdstuk met data van GemeenteBuzz.nl (analyse tweets van bijna alle gemeenten in derde kwartaal 2013):
Sociale media geland bij gemeenten – Niels Loeffen & David Kok

2: De kracht van online

De kracht van online – Mascha Driessen
Ik zie, ik zie, wat jij niet ziet – Kim van Amersfoort
Gemeente zoekt app – Brechtje de Leij
Beelden zijn realiteiten waar je wat mee moet én kan – Aart Paardekooper
Van strategie naar praktijk: een case uit Den Haag – Patrick Rancuret

3: Het nieuwe communiceren

Het nieuwe communiceren – Betteke van Ruler
De opmars van scrum: kansen voor communicatieve organisaties – Gidion Peters
Gamification: de mens speelt! – Horst Streck
Van sociale media naar nieuw management: kleine stap, groot verschil – Bas Douma
De ambtenaar als ambassadeur – aan de slag met social business – Jochem Koole

4: Social Cities

Hoe worden gemeenten ‘Social Cities’? – Jacobine de Zwaan
Omschakelen van zenden naar interactief – Carin Springelkamp
Webcare: een dienstverleningskanaal erbij! – Ewoud de Voogd

5: Voorkomen is beter dan genezen

Voorkomen is beter dan genezen: archiveren van sociale media – Kenny de Vilder
Sociale media: valkuilen en voordelen – Raoul van Boekholdt

6: Democratie 2.0

Democratie 2.0 – Jan Dirk Pruim
Als je niet kunt delen, kan je ook niet vermenigvuldigen – Marja Ruigrok
Elf trends voor de toekomst van digitaal vergaderen – Peter Joosten
Civic crowdfunding: het gebeurt al, dus pak die kans – Nicolette Ouwerling
Obama in de polder? – David Nieborg

7: Crisiscommunicatie

Crisiscommunicatie: samen verantwoordelijk voor de boodschap – Roy Johannink & Eveline Heijna
Sociale media in de nazorgfase: doen of laten? – Ina Strating
Koninklijke webcare – Michael Elbers

8: De open data hobby voorbij

De open data hobby voorbij – Paul Suijkerbuijk
Data: brandstof van de stad van de 21ste eeuw – Ger Baron & Carlien Roodink
Big data, Open data en nieuwe kansen – Hans Wormer
Kudos krijg je nooit genoeg – van fiat geld naar alternatieve currencies – Carlien Roodink

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